How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

• United-States: 7-14 working days
• Canada: 7-14 working days
• Australia: 7-14 working days
• United Kingdom: 7-14 working days

 

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

 

Returns

Do you accept returns?

We DO accept returns in respect to the following conditions:

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The return or exchange request is made within 30 days of delivery
• The return is made within 14 days of the return or exchange request

We DO NOT accept returns in respect to the following conditions: 

• The item which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The item which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• The item which are, after delivery, according to their nature, inseparably mixed with other items.

To ask for a return, please contact our support by e-mailing us.

 

Can I exchange an item?

We do accept exchanges and they follow the same conditions as in Returns section.

We reserve the right to refuse returns/exchange of any merchandise that does not meet the above return conditions in our sole discretion.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

 

Are returns free?

Returns are free. You can refer to the delivery paper within your package to perform organize your return.

Feel free to contact us by email for more details.

 

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.