Privacy Policy

Last Updated: February 5, 2026

Natsgo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the EU General Data Protection Regulation (GDPR) and the Hong Kong Personal Data (Privacy) Ordinance (PDPO).

1. Information We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details and billing information (processed securely through our payment processors)
• Order Information: Purchase history, product preferences
• Technical Data: IP address, browser type, device information, cookies
• Communications: Customer service inquiries and correspondence

2. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and customer service
• Sending marketing communications (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To fulfill our contract with you when you make a purchase
• Consent: For marketing communications and cookies (where required)
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Payment processors, shipping companies, email service providers
• Business Partners: Dropshipping and fulfillment partners
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

5. International Data Transfers

Your data may be transferred to and processed in countries outside Hong Kong and the EU. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Compliance with PDPO cross-border transfer requirements

6. Your Rights

Under GDPR (EU residents):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Under PDPO (Hong Kong residents):

• Right to access and obtain a copy of your personal data
• Right to correct inaccurate personal data
• Right to be informed of the purposes and classes of persons to whom data may be disclosed

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically:

• Order information: 7 years (for accounting and legal purposes)
• Marketing data: Until you withdraw consent or request deletion
• Technical data: Up to 2 years

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• SSL encryption for data transmission
• Secure payment processing
• Regular security assessments
• Access controls and authentication

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: natnatwsy@gmail.com